i3SYNC

Frequently asked questions

Check below if the transmitter does not work fine
Check below if the Receiver does not work fine
Check below if the Transmitter equipped laptop doesn’t do any actions
How far can I transmit videos?
How about capacity, duration and charging time of the receiver battery?
Which resolution does it support?
Can I transmit videos for 24 hours?
Can I use the product (transmitting videos) while charging Transmitter from a USB port?
Can I use a USB port as the power source for the Receiver? Or should I use only the external adaptor?
My image doesn’t fit on the LCD screen of the projector screen
Can the i3SYNC send a 5,1 or 7,1 surround sound signal from HDMI?

Check below if the transmitter does not work fine

  • Check if the transmitter power is on;
  • Check if the power LED is green or orange. If it’s red or not working, please recharge the transmitter by using the USB cable.
i3SYNC FAQ
  • Check if the Status LED is green or orange. If it’s red, transmission fails. Please check if your device is sending an HDMI signal.
  • If the Status LED is green,  push the red button and wait a few seconds.

Check below if the Receiver does not work fine

  • Check if the option of the receiver (TV or projector) is HDMI input.
  • Check if the power is being supplied. Check item 9
  • The receiver needs 30 ~ 50 seconds to start up.
  • Check if there is no other receiver active in a range of 20 meter, with the same SSID. If you want to use i3Sync in two meeting rooms next to each other, the SSID frequency of each i3Sync set has to be changed, otherwise there will be interference between the two systems. If this is the case, please contact your dealer.

i3SYNC FAQ

Check below if the Transmitter equipped laptop doesn’t do any actions

  • In the laptop’s display set up, you must set the multiple displays (replica or expanded).
  • If ‘replica or expanded’ option in display set-up is not activated → Connect the transmitter, turn the power on and click the “detect” button in display set-up, then after auto-recognition, choose replica or expanded.
  • If no recognition after the “detect” button is clicked → Graphic driver may be the reason; Explain that besides the Windows’ basic display set-up installed in the computer, the user must set up multiple monitors from the graphic driver’s display set-up.

How far can I transmit videos?

More than 10 ~ 20 meters from the Transmitter to the Receiver: variable (10 m indicated in the product catalogue). Due to the nature of wireless products, the distance is shorter if there is any walls or obstacles. In open space and high ceiling, the distance can be up to 20 m.

How about capacity, duration and charging time of the receiver battery?

  • Battery Capacity: 1300 mAh
  • Duration: Up to 3 h
  • Charging Time: Within 2 h (5V 1A adaptor connected); variable for PC USB port charging
  • Service Life: 500 ~ 1000 times; 1 time means from full-charge to full-discharge

Which resolution does it support?

  • Transmitter supported resolution: 480p, 720p, and 1080p
  • Receiver supported resolution: 720p
  • For manual settings of 1080 PC/laptop display resolution, the screen will display the same icon/font size but the definition will be 720p

Can I transmit videos for 24 hours?

Not recommended. As i3SYNC Mirror has been developed not for industry but for the meeting/presentation/class as the main target, it does not intend to a continuous use for 24/7. Based on our test results, the product works fine for a continuous use for more than 24 hours, but no test has been done for continuous use for more than 1 week.

Can I use the product (transmitting videos) while charging Transmitter from a USB port?

Yes you can use the product while charging the battery from USB currents. You may use any USB port that follows the USB2.0 or 3.0 standard, that supplies >500mA. If the USB port fails to follow the standard or provides ≤ 500mA due to some other power load, discharging time may be faster than charging time of the Transmitter battery.

Can I use a USB port as the power source for the Receiver? Or should I use only the external adaptor?

You may use any USB port that follows the USB2.0 or 3.0 standard, that supplies >500mA. If the power of the USB port < 500mA, the receiver will fail. Please plug the receiver, with the power adaptor directly to the power network, instead of a USB port.

My image doesn’t fit on the LCD screen of the projector screen

When the image of your i3SYNC has a black border (e.g. 2 centimeters), approximately 95% of the image is shown. Please change the scan mode op your LCD screen. E.g.: for a NEC display, you need to switch from “over scan” to “under scan”, a mode that fully sets the image size within the display area.

Can the i3SYNC send a 5,1 or 7,1 surround sound signal from HDMI?

No. The surround sound signal will be send via i3SYNC but converted to stereo. I3SYNC supports both mono and stereo